Privacy Policy

1. Introduction

Speedd Impacts ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website speedd-impacts.com and use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Educational Information: Course progress, completion certificates, learning preferences
• Communication Data: Messages, support tickets, feedback, and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries
• Cookies and Tracking Technologies: As described in our Cookie Policy

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing access to our courses and educational content
• Processing payments and managing your account
• Tracking course progress and issuing certificates
• Providing customer support and responding to inquiries

3.2 Communication

• Sending course updates and educational content
• Delivering newsletters and promotional materials (with consent)
• Notifying you of service changes or important announcements
• Responding to your questions and feedback

3.3 Improvement and Analytics

• Analyzing website usage to improve our services
• Conducting research to enhance our educational programs
• Personalizing your learning experience
• Detecting and preventing fraud or misuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing (Mailchimp, SendGrid)
• Analytics and website optimization (Google Analytics)
• Customer support and live chat services
• Content delivery and hosting services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Backup and disaster recovery procedures

5.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

Course completion data and certificates may be retained indefinitely for verification purposes.

5.3 International Transfers

Your information may be processed and stored in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

6. Your Rights and Choices

Under Canadian privacy law, you have the following rights:

6.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Receive a copy of your data in a portable format

6.2 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of your account and data

6.3 Communication Preferences

• Unsubscribe from newsletters and promotional emails
• Manage cookie preferences
• Control notification settings

To exercise these rights, contact us at [email protected] or use the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

7.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising

You can manage your cookie preferences through your browser settings or our cookie consent tool.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

For users between 13 and 18 years of age, parental consent may be required for certain activities.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer using the contact information above
• The Office of the Privacy Commissioner of Canada at www.priv.gc.ca
• Your provincial privacy commissioner, if applicable